| Error code |
Major causes and solutions |
| 0x80012000 |
Unknown video format. Format of this file could not be determined because the format is not supported by Accelcoder X, or required codecs are not installed. Please make sure source video can be played on the Accelcoder X installed PC. Click here to see Accelcoder X supported formats list.
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| 0x80012001 |
Unsupported audio format. Format or sampling rate of audio file is not supported by the Blu-ray standard or Accelcoder X. Therefore output is without audio. Click here to see audio specs for Blu-ray standard. |
| 0x80012002 |
Incomplete source. Please input both L and R video if 3D template is selected. |
| 0x80012003 |
Specified file is not found. One of the specified source files has been moved or deleted, replace it and restart the job. If source files are imported over the network, please confirm network connection. |
| 0x80012004 |
Unsupported parameters. Frame rate or resolution of this video is not compliant to the Blu-ray standard. Please open the Parameter settings window by double-click the job name to check input and output frame rate and resolution. Click here to learn more about the Blu-ray standard. |
| 0x80012005 |
Unsupported parameters. Frame rate or resolution of this video is not compliant to the Blu-ray 3D standard. Please open the Parameter settings window by double-click the job name to check input and output frame rate and resolution. Click here to learn more about the Blu-ray 3D standard. |
| 0x80012006 |
Input video file might be broken. Please make sure the input files. If input is sequential files, please make sure the each file can be displayed correctly on other image viewers. |
| Other error codes |
Kindly send our technical support team the full text of error log. Error log can be found on the Log tab.
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